Refund Policy

1. General Overview

At Avarro, we are committed to providing high-quality digital products and Notion architectures. Because our products are digital goods delivered via Internet download or duplication links, they are inherently irrevocable. Once a template is duplicated into your Notion workspace, we cannot restrict access or "take it back."

For this reason, all sales of digital products, templates, and bundles are generally considered final and non-refundable, except under the specific circumstances outlined below.

2. The Avarro Guarantee

We stand behind the quality of our engineering. If you encounter a critical, reproducible technical issue or a broken database that prevents the template from functioning as advertised on our sales page, we want to make it right.

You are eligible for a full refund within 14 days of your original purchase date if:

• The template contains critical errors that we are unable to resolve.

• You have contacted our support team and provided us with a reasonable opportunity (at least 72 hours) to fix the issue.

• The product delivered does not match the description provided on our website at the time of purchase.

3. Non-Refundable Circumstances:

• Buyer's Remorse: Changing your mind after purchasing and accessing the product.

• Lack of Notion Knowledge: Our templates require a basic understanding of how Notion works. We are not responsible for training you on Notion's native features.

• Accidental Purchases: Purchasing the wrong product by mistake if the duplication link has already been accessed.

• Incompatibility with Free Plans: Some advanced templates may require a paid Notion subscription (e.g., due to file upload limits or specific integrations). It is your responsibility to check these requirements prior to purchase.

• Custom Consulting: Payments for custom "done-for-you" Notion builds and consulting services are non-refundable once the audit or building phase has commenced, as outlined in your specific Statement of Work (SOW).

4. How to Request a Refund

1. Email our support team at contact@avarro.com

2. Use the subject line: Refund Request - Order #[Your Order Number].

3. Provide a clear, detailed explanation of the technical issue you are experiencing.

4. Include screenshots or a screen recording (via Loom or similar) demonstrating the broken feature.
   
   

Our team will review your request and respond within 1-3 business days.

5. Chargebacks and Payment Disputes

We monitor our transactions closely to prevent fraud. If you initiate a chargeback or payment dispute with your bank or credit card issuer without first contacting us to resolve the issue, we reserve the right to dispute the chargeback. Customers who issue illegitimate chargebacks will be permanently banned from purchasing future Avarro products and accessing updates.

6. Late or Missing Refunds

• Check your bank account again.

• Contact your credit card company; it may take up to 5-10 business days before your refund is officially posted.

• Contact your bank. There is often some processing time before a refund is cleared. If you’ve done all of this and you still have not received your refund, please contact us at contact@avarro.com

7. Contact Information

• Email: contact@avarro.com

• Business Hours: [Monday - Friday, 9 AM - 5 PM Timezone]